GREENVILLE, NC: Southeastern Marine of Richmond, Virginia earned Grady-White Boat’s top customer satisfaction award worldwide, the Gold Anchor Customer Satisfaction Award, and was also recognized with membership in the Grady-White Boats Admiral's Circle for the model year 2009.
The Gold Anchor Customer Satisfaction Award signifies the leader in customer satisfaction index scores among Grady-White's dealer network. This is the third time that Southeastern Marine has been recognized with this award with a perfect score of “10” on every customer survey returned. Admiral's Circle membership is reserved for those dealerships that have achieved the highest level of retail sales for the model year, plus customer satisfaction index scores as rated in customer surveys. Southeastern Marine is a charter member of the Admiral's Circle, winning thirteen consecutive years.
Not only did Southeastern Marine have the highest customer satisfaction scores for the year, the dealership had a perfect score of “10” on every customer survey returned! In the last 5 years, over 97% of all Southeastern Marine customer surveys have been rated a perfect “10. “This really speaks to the personal commitment and passion that the Southeastern Marine family has that every single customer is given the very best care possible,” said Joey Weller, Grady-White’s vice president of sales and marketing. “The results of their dedication to customer satisfaction put Southeastern Marine not only at the top of our dealer organization but at the highest service levels of our industry!”
Established in 1959, Grady-White manufactures 25 models of high quality center console, dual console, express and walkaround cuddy cabin sportfishing and coastal family boats, from 18 to 36 feet. Grady-White boats are built by craftsmanship through customer input and a sincere focus on customer satisfaction.
